eclbet13 Privacy Policy

This Privacy Policy ("Policy") is issued by eclbet13 ("eclbet13", "we", "us", or "our") and governs the collection, use, storage, and disclosure of personal data provided by or collected from users ("Player", "you") of the eclbet13 online gaming platform accessible at eclbet13.club (the "Platform").

eclbet13 is committed to protecting the privacy of its players and handling all personal data in a responsible, transparent, and lawful manner. By registering an account or using the eclbet13 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read in conjunction with the eclbet13 Terms & Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

eclbet13 collects personal data through various means, including directly from you during registration and account use, and automatically through your interaction with the Platform. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth (used for age verification — you must be 21 or older to use the Platform);
• Malaysian mobile number and email address;
• Username and encrypted account password;
• Residential address (required for certain verification levels).

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Malaysian MyKad or passport);
• Proof of residential address (e.g., utility bill or bank statement);
• Selfie or live verification photograph where required;
• Source of funds documentation for high-value transaction verification.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amount, date, time, and payment method;
• E-wallet identifiers (Touch 'n Go eWallet, Boost) and FPX bank account references — note that eclbet13 does not store full card numbers or complete bank account credentials;
• Wagering history, game activity logs, and account balance records.

2.4 Technical and Usage Data

• IP address, device type, browser type and version, operating system;
• Login timestamps and session duration;
• Pages and features accessed within the Platform;
• Referring URL and approximate geographic location derived from IP address.

2.5 Communications Data

• Records of Live Chat support conversations;
• Email correspondence with eclbet13 support;
• Responses to surveys or promotional communications where voluntarily provided.

eclbet13 uses your personal data for the following purposes:

• Account creation and management: To register, maintain, and administer your eclbet13 account, including processing your eclbet13 login and managing your profile settings;
• Identity and age verification: To verify that you are at least 21 years of age and to confirm your identity as required by our operating obligations;
• Transaction processing: To process deposits and withdrawals in MYR via Touch 'n Go eWallet, Boost, DuitNow, FPX, and other supported payment channels;
• Customer support: To respond to your queries, complaints, and support requests through Live Chat and email;
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, and other prohibited conduct;
• Regulatory compliance: To meet our legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements;
• Platform improvement: To analyse usage data to improve the performance, usability, and features of the eclbet13 Platform;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw this consent at any time by contacting our support team.

eclbet13 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account registration, transaction processing, and customer support;
• Legal obligation: Processing required to comply with applicable laws, including age verification, AML obligations, and regulatory record-keeping requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our interests are not overridden by your data protection rights;
• Consent: Processing for optional purposes such as marketing communications, where your prior opt-in consent has been obtained.

eclbet13 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may disclose your personal data to the following categories of recipients in limited circumstances:

• Payment processors: Financial service providers facilitating your deposits and withdrawals, including e-wallet operators and participating FPX banks;
• Identity verification providers: Third-party KYC and age verification service providers who assist eclbet13 in meeting its identity verification obligations;
• Game software providers: Licensed game operators who supply live dealer tables, slot content, and sportsbook data feeds to the Platform. Data shared is limited to what is necessary for game delivery and integrity verification;
• IT infrastructure and security providers: Cloud hosting, content delivery, and cybersecurity service providers operating on eclbet13's behalf under strict data processing agreements;
• Regulatory and law enforcement bodies: Where required by law, court order, or competent regulatory authority directive.

All third parties who receive personal data from eclbet13 are contractually obligated to process it only for the specified purpose and to maintain appropriate security standards.

eclbet13 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit the Platform. We use the following categories of cookies:

• Essential cookies: Required for basic Platform functionality, including maintaining your eclbet13 login session and preserving account preferences. These cannot be disabled without affecting Platform functionality;
• Performance cookies: Used to collect anonymised data on how Players use the Platform, such as page load times and navigation patterns, to improve performance;
• Functional cookies: Used to remember your settings and preferences, such as language selection and display preferences;
• Analytics cookies: Used to understand aggregate usage patterns and identify areas for Platform improvement. Analytics data is anonymised before analysis.

You may configure your browser to block or delete cookies. Blocking essential cookies will impair your ability to use the eclbet13 Platform, including the ability to maintain a login session.

eclbet13 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in line with standard financial record-keeping and AML compliance requirements;
• KYC documentation is retained for the duration of the account relationship and for a minimum of five (5) years after account closure;
• Communications data (Live Chat transcripts, email correspondence) is retained for up to three (3) years;
• Technical and usage logs are retained for up to twelve (12) months on a rolling basis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with eclbet13's internal data management procedures.

eclbet13 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and eclbet13 servers;
• Encryption of sensitive data fields (including passwords and financial references) at rest using industry-standard cryptographic protocols;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular vulnerability assessments and penetration testing conducted by qualified security professionals;
• Intrusion detection systems and real-time security monitoring on all production infrastructure.

Despite these measures, no data transmission over the internet or storage system can be guaranteed as absolutely secure. If you have reason to believe that your eclbet13 account has been compromised, please contact our support team immediately via Live Chat.

As a player on the eclbet13 Platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data eclbet13 holds about you;
• Right of rectification: You may request correction of inaccurate or incomplete personal data;
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances;
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the eclbet13 support team via Live Chat or at the email address listed in Section 13. We will respond to all verified requests within thirty (30) calendar days.

The eclbet13 Platform is strictly intended for adults aged 21 and above. eclbet13 does not knowingly collect personal data from individuals under the age of 21. If eclbet13 determines that personal data has been collected from an underage individual, that account will be immediately closed, all associated data will be deleted, and any funds deposited by the underage individual will be handled in accordance with applicable regulatory requirements.

If you believe a minor has registered an account on the eclbet13 Platform, please contact our support team immediately.

eclbet13 may transfer your personal data to service providers and infrastructure partners located outside of Malaysia where this is necessary for the delivery of services described in this Policy. Any such transfers are conducted under appropriate safeguards, including contractual data processing agreements that impose data protection obligations equivalent to those applicable under this Policy.

eclbet13 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The date of the most recent revision is displayed at the top of this document. Where material changes are made, we will notify registered Players via email or an in-Platform notification prior to the changes taking effect.

Continued use of the eclbet13 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by eclbet13, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the eclbet13 Platform at eclbet13.club
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, GMT+8